Privacy Policy

ShipSmith Group (operating as ShipSmith Services Pvt Ltd) is a global maritime services group. We are the controller of the personal information described in this policy. For any privacy question, or to make a data request, write to us at [email protected].

Information you give us. When you complete an enquiry, quote or contact form on our website, or email or message us, we collect the details you provide - typically your name, work email, company, role, fleet or vessel details and your message. If you become a customer or supplier, we also collect the account, project and billing details needed to deliver and invoice the work.

Information we collect automatically. When you browse the website we collect basic device and usage data - IP address, browser type, pages viewed and the page that referred you - through essential and, where you consent, analytics cookies. See our Cookie Policy for the full picture.

Information from others. We may receive information about you from your employer or shipowner, from port and shipyard partners, or from publicly available maritime registries where relevant to a project or survey.

We use personal information to respond to your enquiries and prepare quotations; to deliver, manage and invoice the services you contract; to operate, secure and improve our website and services; to send service messages and, where permitted, relevant updates you can opt out of at any time; and to comply with our legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

Where data-protection law (such as the GDPR, India’s Digital Personal Data Protection Act or comparable regimes) applies, we rely on the following bases: your consent (for non-essential cookies and optional marketing); the performance of a contract or steps you ask us to take before one (to quote and deliver services); our legitimate interests (to operate, secure and improve our business, balanced against your rights); and our legal obligations (tax, accounting and other statutory duties).

We share personal information only as needed and under appropriate safeguards: with service providers acting on our instructions under contract (for example, website hosting and infrastructure, email delivery, analytics and payment processing); with shipyards, classification societies, surveyors, suppliers and subcontractors where this is necessary to deliver your project; with professional advisers and authorities where required by law or to protect rights and safety; and, in connection with a merger, acquisition or asset sale, subject to this policy.

We never sell your personal information.

Our website uses a small number of cookies and similar technologies. Strictly-necessary cookies are always on; analytics and other non-essential cookies are used only with your consent, and help us understand aggregate usage so we can improve the site. We do not use advertising or cross-site tracking cookies. Full details, and how to change your choices, are in our Cookie Policy.

We use technical and organisational measures appropriate to the risk, including encryption in transit, access controls, role-based permissions, least-privilege practices and monitoring. No method of transmission or storage is completely secure, but we work to protect your information and to notify you of material incidents as required by law.

We keep personal information only as long as necessary for the purposes described here, to comply with legal obligations, resolve disputes and enforce our agreements. Enquiry data is retained for our sales follow-up cycle and then deleted or anonymised. Project, contract and financial records are kept for the period required by applicable accounting, tax and maritime regulations.

We operate across multiple ports and jurisdictions, and we and our providers may process information in countries other than your own. Where we transfer personal data across borders, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms recognised under applicable law.

Subject to applicable law, you may have the right to access, correct, delete, restrict or object to the processing of your personal information, to data portability, and to withdraw consent at any time. To exercise these rights, contact us at [email protected]. We will respond within the timeframe required by law, and we may need to verify your identity before acting on a request.

Our website and services are intended for businesses and maritime professionals and are not directed to children. We do not knowingly collect personal information from children.

We may update this policy from time to time. We will revise the “Last updated” date above and, for material changes, provide additional notice where appropriate.

Questions or requests about this policy can be sent to [email protected]. We are committed to working with you to resolve any concern about how we handle your personal information.