Refund & Cancellation Policy

Work begins from a written quotation that sets out the scope, deliverables, price, timeline and assumptions for your project. A quotation is an estimate based on the information available at the time and is valid for the period stated on it. The price and terms become binding only when both parties sign a service contract or you confirm the quotation in writing. Changes in scope, vessel condition, materials, port charges or regulatory requirements may require a revised quotation.

Payment terms are set out in your quotation or service contract. For project work, we typically require a deposit or advance to secure scheduling and to procure materials, with the balance payable against milestones or on completion. AI platform subscriptions are billed in advance on a recurring (monthly or annual) basis. Invoices are payable by the due date stated; late payments may attract charges and may pause work or access.

You may cancel a project or subscription by giving written notice as set out in your contract. For project work, the amount payable on cancellation reflects work already performed, materials and spares already ordered or supplied, mobilisation and any non-recoverable third-party commitments (such as shipyard slots or surveyor bookings). For subscriptions, cancellation takes effect at the end of the current billing period and stops future renewals.

Because our services are quoted and contracted per project, refunds are assessed case by case against the relevant contract. Deposits and milestone payments are generally non-refundable once materials are ordered or work has commenced. Where you have paid in advance for work that has not started, we will refund the recoverable balance after deducting any costs already committed. Subscription fees for the current period are generally non-refundable except as required by law or expressly stated in your contract.

Spare parts and supplied goods are subject to the terms of the specific order, including any manufacturer warranty. Items that are correctly supplied as ordered are generally non-returnable; we will assist with warranty claims and with the return of items that are demonstrably defective or supplied in error, subject to the supplier’s and manufacturer’s terms.

To request a refund, cancel, or discuss billing, contact [email protected] with your project or account reference and the reason for your request. We aim to acknowledge within five business days and to process any approved refund to the original payment method within a reasonable period.

We may update this policy from time to time and will revise the “Last updated” date above. Changes do not affect refund or cancellation terms already agreed in a signed quotation or contract.